Our Happiness Guarantee: Easy Returns & Exchanges at bazofino LLC 🌿

At bazofino LLC, we’re passionate about helping  748 E MARKET ST, LOUISVILLE, KY 40202  create the home garden of your dreams! We understand that sometimes things don’t quite work out, and that’s perfectly okay. That’s why we’ve made our return and exchange process as simple and stress-free as possible. We want you to feel confident and excited about every purchase!

Enjoy 30 days of hassle-free returns and FREE return shipping on most items. Let’s grow together!

1. Return Policy Overview: Your Peace of Mind is Our Priority

We want you to love your bazofino LLC purchase! If you’re not completely satisfied, you can return most items within 30 days of the delivery date for a full refund. Yes, you read that right – 30 days to make sure you absolutely adore your new garden additions! Plus, return shipping is FREE! We believe in making things easy and transparent.

2. What Can Be Returned: Growing Happiness, One Return at a Time

We accept returns on most items, provided they meet the following conditions:

  • Items must be returned in their original packaging, if possible.
  • Items must be in resalable condition – unused, undamaged, and with all original tags and labels attached.
  • For plants, we understand things happen. Please contact us within 7 days of receiving your order if you have any concerns about the health of your plants. We’re here to help them thrive!

We reserve the right to refuse a return if the item does not meet these conditions. But don’t worry, we’re reasonable folks – just reach out to us and we’ll do our best to find a solution!

3. Return Process: As Easy as Planting a Seed! 🌱

Returning an item is super simple. Here’s how:

  1. Contact Us: Email us at support@bazofino.us or call us at (502) 690-9978 (Monday – Friday, 9 AM – 5 PM EST). Let us know you’d like to make a return and provide your order number.
  2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label. Just print it out.
  3. Pack Your Item: Carefully repack the item you’re returning, ideally in its original packaging.
  4. Attach the Label: Affix the prepaid shipping label to the outside of the package.
  5. Ship It Back: Drop off the package at your nearest shipping carrier location (e.g., USPS, FedEx, UPS).
  6. Relax: We’ll notify you once we’ve received and processed your return.

4. Refund Methods and Timeframes: Getting Your Money Back, Fast! 💰

Once we receive your returned item, we’ll process your refund within 5-7 business days. You’ll receive a notification when the refund has been issued.

Refunds will be issued to your original payment method. It may take a few extra days for your bank or credit card company to process the refund and reflect it in your account.

5. Exchange Policy: Swapping Sizes & Colors Made Easy! 🔄

Need a different size or color? No problem! We offer easy exchanges for most items. Simply follow these steps:

  1. Contact Us: Email us at support@bazofino.us or call us at
  2. +1(502) 690-9978 
  3. (Monday – Friday, 9 AM – 6 PM EST). Let us know you’d like to make an exchange and provide your order number, along with the item you’d like to exchange and the new size/color you need.
  4. We’ll Confirm Availability: We’ll check to make sure the item you want is in stock.
  5. Follow Return Steps: Follow steps 2-5 from the “Return Process” above to return the original item.
  6. New Item Shipped: Once we receive your returned item, we’ll ship out the new item to you, free of charge!

Exchanges are subject to availability. If the item you want is out of stock, we’ll issue a refund instead.

6. Return Shipping: FREE Shipping on Returns! 🚚

That’s right – return shipping is FREE! We’ll provide you with a prepaid shipping label, so you don’t have to worry about any extra costs.

7. Damaged or Defective Items: We’ve Got You Covered! 💔

If you receive a damaged or defective item, please contact us immediately at support@bazofino.us or call us at

  1. +1(502) 690-9978 

(Monday – Friday, 9 AM – 5 PM EST). We’ll work with you to resolve the issue as quickly as possible. We may ask for photos of the damage to help us understand the problem.

We’ll either send you a replacement item or issue a full refund, depending on your preference and product availability.

8. Non-Returnable Items: A Few Exceptions

For hygiene reasons and to ensure the safety of our customers, certain items are non-returnable. These include:

  • Opened seed packets (unless defective)
  • Gift cards
  • Items marked as “Final Sale”

9. International Returns: Growing Globally 🌍

For international orders, please contact us at support@bazofino.us for specific return instructions. Return shipping costs for international orders may be the responsibility of the customer.

10. Contact Information for Return Questions: We’re Here to Help! 🙋‍♀️

Have questions about our return and refund policy? We’re here to help! Contact us:

  • Contact Us

    Business Name : BAZOFINO LLC

    Address: 748 E MARKET ST, LOUISVILLE, Kentucky 40202

    Phone: +1(502) 690-9978

    Email: support@bazofino.us

    Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We’re committed to providing you with the best possible shopping experience. Thank you for choosing bazofino LLC! Happy gardening! 🌻